bgaee Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how bgaee ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "the Player") when you visit, register with, or use the bgaee platform at bgaee.org. This Policy applies to all services offered by bgaee, including online casino games, sports betting, live dealer games, account management, customer support interactions, and promotional communications.

By registering an account with bgaee or continuing to use the platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of bgaee and contact our support team to close your account. We may update this Policy from time to time; the current version is always accessible at bgaee.org/privacy-policy.

What Data We Collect

bgaee collects personal data that is necessary to provide the platform's services, comply with legal obligations, and protect the safety and integrity of the platform and its users. The categories of data we collect are set out below.

How We Use Your Personal Data

bgaee processes your personal data only for legitimate purposes that are directly related to the operation of the platform and the services we offer. Specifically, we use your personal data for the following purposes.

1. Account creation and management: to register your bgaee account, verify your identity, maintain your account settings, process deposits and withdrawals, and provide access to games and betting markets.
2. KYC and fraud prevention: to verify your age, identity, and eligibility; to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited activities; and to comply with applicable anti-money laundering and counter-terrorism financing obligations.
3. Customer support: to respond to your enquiries, process complaints, resolve disputes, and provide assistance through our 24/7 support team available in English and Bengali.
4. Responsible gaming: to monitor gaming activity for signs of problem gambling; to apply deposit limits, session limits, and self-exclusion periods at your request; and to fulfil our obligations to promote responsible gaming.
5. Marketing and promotions: to send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw your consent at any time by contacting bgaee support.
6. Platform improvement: to analyse usage patterns, diagnose technical issues, conduct security testing, and develop new features that improve the bgaee player experience, using anonymised or aggregated data wherever possible.

Legal Basis for Processing

bgaee processes your personal data on one or more of the following legal bases, depending on the specific processing activity.

1. Contractual necessity: processing is necessary to perform the contract between you and bgaee — namely, to operate your account, process bets, and facilitate payments.
2. Legal obligation: processing is necessary for compliance with applicable laws, including KYC, AML, and responsible gaming regulations that apply to the online gaming sector.
3. Legitimate interests: processing is necessary for the legitimate interests of bgaee in operating a secure, fair, and commercially viable gaming platform, provided these interests are not overridden by your privacy rights.
4. Consent: where we send you direct marketing communications or use non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time.

Data Sharing and Disclosure

bgaee does not sell your personal data to third parties. We may share your personal data in limited circumstances, as described below.

1. Payment processors and financial service providers: we share the minimum necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, and card processors — to process your deposits and withdrawals securely. These partners are contractually required to handle your data in accordance with applicable data protection standards.
2. KYC and identity verification providers: to satisfy our legal obligations under anti-money laundering and age verification requirements, we may share identity documents and related data with accredited third-party KYC verification services.
3. Regulatory and law enforcement authorities: where required by law, court order, or a regulatory authority with jurisdiction, bgaee may disclose your personal data to comply with its legal obligations. bgaee will endeavour to notify you of any such disclosure where legally permitted to do so.
4. Service providers and technology partners: bgaee works with carefully selected third-party technology providers for services such as platform hosting, security monitoring, analytics, and customer support tooling. All such providers are contractually bound to process your data only on bgaee's instructions and in accordance with this Policy.

Cookies and Tracking Technologies

Cookies and Tracking Technologies

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent some parts of bgaee from functioning correctly. bgaee does not use advertising cookies to track your activity across third-party websites. All tracking on bgaee is limited to understanding how you use bgaee itself.

Data Retention

bgaee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. In practice, this means that account data is retained for the duration of your active account and for a minimum period thereafter as required by applicable law, including anti-money laundering record-keeping requirements.

When your data is no longer required for any active purpose or legal obligation, bgaee will securely delete or anonymise it. If you close your account, we will process your deletion request in line with our legal obligations. Some data may need to be retained for a period following account closure for regulatory compliance purposes; where this is the case, we will inform you of the retention period applicable to your data at the time of closure.

Data Security

bgaee implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Socket Layer) encryption on all data transmitted between your device and bgaee's servers, secure password hashing, access controls that limit which personnel can access personal data, regular security audits, and real-time monitoring for suspicious account activity.

While bgaee takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. bgaee cannot guarantee absolute security but will promptly notify affected users and take remedial action in the event of a data breach that is likely to result in a risk to your rights and freedoms. If you believe your bgaee account has been compromised, please contact support immediately at [email protected].

Your Privacy Rights

Depending on applicable law, you may have the following rights in relation to your personal data held by bgaee. To exercise any of these rights, please contact our support team at [email protected].

• Right of access: you may request a copy of the personal data bgaee holds about you, along with information about how that data is being used.
• Right to rectification: if your personal data is inaccurate or incomplete, you may request that bgaee correct or complete it without undue delay.
• Right to erasure: in certain circumstances, you may request that bgaee delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to bgaee's legal obligations to retain certain data.
• Right to restrict processing: you may request that bgaee restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: where processing is based on your consent or on a contract, you may request that bgaee provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

bgaee will respond to all data rights requests within a reasonable timeframe and in accordance with applicable law. Where a request cannot be fulfilled — for example because fulfilling it would conflict with a legal obligation — bgaee will explain the reason for the refusal.

Children and Underage Players

bgaee is strictly intended for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If bgaee becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered with bgaee, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

Third-Party Links

bgaee does not include links to external third-party websites. All content and navigation on bgaee.org is self-contained. If you independently navigate away from bgaee to a third-party website, bgaee is not responsible for the privacy practices or content of that website. We encourage you to review the privacy policy of any website you visit.

Changes to This Privacy Policy

bgaee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify active players by email or by displaying a prominent notice on the bgaee platform. The updated Policy will take effect from the date specified in the notice.

Your continued use of bgaee after the effective date of any amended Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically so that you are aware of the most current version of our Privacy Policy. The effective date at the top of this page indicates when the Policy was last updated.

Contact Us About Your Data

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bgaee handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, in both English and Bengali. You can reach us by email at [email protected] — please note this is displayed as plain text and is not a clickable link. Please include your registered account username and a brief description of your query so that we can assist you as quickly as possible. For data deletion or account closure requests, please also confirm your identity so that we can process your request securely.